FAQ

What are your holiday opening hours and emergency arrangements?

If we are on holiday  we will put information on here and on the phone at work, call 01625 508040. And there is always information on that number for whom to contact if you have an emergency out of hours. We will be closed 1st to 5th November 2017 inclusive and alternate Wednesdays including 18 October, 15 November and 29 November 2017, ring our number, 01625 508040 in the first instance then if you are a patient and have a problem.

I have terrible teeth and am afraid they will be the worst you have ever seen. Will you tell me off?

We very much doubt that your teeth will be the worst we have seen, you would be surprised at what sorts we have seen before. If you come to see us we promise not to tell you off as we know you will be making a crucial first step in improving your dental health.
We can work with you to make you happier with your appearance and, if you are in pain, can help with pain control.

When should I bring my baby to see the dentist for the first time?

We would recommend that you make a first appointment for a child at around the age of 18 months to 2 years when they have a reasonable number of teeth.
It is important to bring children along regularly from a young age so that they feel confident and comfortable and get to know us. We can advise on prevention and diet and have mother and baby toothcare leaflets which you might find helpful. Please ask Robin for a copy at the surgery.

I am terrified of the dentists. How can you help me?

Lots of people feel nervous about visiting the dentist, especially if they had a bad experience as a child, so you are not alone in your fears. We are used to dealing with nervous patients and promise to take great care with you. We will talk you through your problems, explain what we are doing, and take things slowly so that you can build your confidence.
Please let us know if you are particularly nervous so that we can treat you in ways that help you feel more confident.
We have found that even our most nervous patients gradually feel more confident and comfortable as they come to see us and our patient surveys have shown that one of our strengths is helping people with their fears so rest assured that we will do all we can to help you too.

When was this website last updated?

On 1st May 2018.

Do you take account of patient’s views, comments, etc?

We are always keen to improve our service to you so welcome all comments and suggestions. You can talk to us or we have a suggestion box in reception. You can also email Robin direct on robin@robinsmithdental.co.uk. In the rare event that you wish to make a complaint, please talk to us and ask for a copy of our complaints policy (all dental practices are required to have one and should tell you of its existence); we will of course do our best to deal with any issues to your satisfaction.