FAQ

 

How do I find the temporary entrance to the practice?

For social distancing reasons, Robin’s (and Paul’s practices are using the rear entrance to the building (the upper floors are using the front door). This is on Riseley Street SK10 1BW. See below for more directions and for printable documents.

Approach from Chestergate

Approaching from Chestergate, go straight on (bearing slightly to the left) into Prestbury Road – this is to the right of Wilsons hairdressers (with a rainbow in the window at present).  Take the next right onto Grosvenor Street (just before the Footcare Clinic), then first left onto Riseley Street. The practice entrance is about 3/4 of the way along, set back between the colourful Footsteps Nursery gate and the Masons building.

Temporary entrance to the practice

Parking on Whalley Hayes car park is straight on and to the right once you have got onto Grosvenor Street, then cross Grosvenor Street onto Riseley Street and walk along the road to find the entrance on the right immediately after Footsteps Nursery gate.

By foot approaching from Cumberland Street

On foot if you approach the practice from the front carry on to the right (if you are facing the building) past the long grey stone wall (this is the Masons car park) and turn left at the railing, just before the pedestrian crossing. 

This is Riseley Street, go past the Masons, our car park entrance is between it and the green Footprints Nursery gate. Signage says the practice is there. 

Can we park in your car park?

We are afraid it is staff parking only on the car park, and the central walkway is being kept clear to enable safe social distancing. Whalley Hayes is the nearest public car park.

Will you be open during the second lockdown?

Yes, the government have confirmed that dental practices are to remain open during the second lockdown and that you are allowed to attend dental (and other medical) apppointments.

Please bear with us, we are working hard to do our very best for you in this new normal, giving you high quality dental care and caring for your health and safety in relation to Covid-19 too. 

Is my appointment  cancelled?

No. 

What are you doing to keep us safe?

We have worked hard to follow all the government guidelines and regulations on what to do to keep you and our staff safe so you will notice some changes, please read our advice sheet  when you come to see us.  For your safety we are doing all we can to  reduce unnecessary time in the building. So please complete and bring along a medical history form,  please do not email it back. We have always followed stringent infection control procedures and have adapted those and our personal protective equipment in line latest advice along with social distancing measures. 

Measures to help protect you and us include

  • checking you are well enough to come to the building both before and at your appointment
  • having you come to the back door to reduce your contact with people from other practices
  • minimising your time in the building  (we are in the process of arranging for a safe, secure temporary shelter for when you wait outside)
  • hand sanitising on arrival and departure
  • even more thorough cleaning and disinfection than our already stringent standards
  • reducing footfall through the building
  • mask wearing for all in the building except during treatment/examination (and clinical staff also wear visors and aprons)
  • perspex screens at reception
  • barriers to ensure people from the upper floors do not mix with those from the ground floor
  • chaperoning you through the building
  • some treatments are temporarily altered or postponed during the pandemic for your safety and to comply with national guidelines

Can I just call in?

Sorry but no. Please only visit the practice if you have an appointment made after lockdown and have spoken to our staff. If you would like more dental supplies you can phone and we can send them to you.

What if I have a dental emergency or problem now?

Please ring the practice in or out of normal hours if you have a dental emergency, problem or concern. If Robin is away cover will still be provided, the practice telephone will guide you to the correct contact.

How many patients are you seeing?

The new safety measures we have put in place for your safety and our staff’s mean we cannot see patients at the normal rate during the day. We will do our utmost to provide the best possible service in the circumstances and we are happy to be able to return to see some of you and to get back to something closer to normal.

How should I look after my teeth?

During the pandemic it is more important than ever to keep your teeth and gums healthy. Both for your mouth’s sake and as it has an effect on your health generally. 

Please check your and your children’s toothbrush heads are not splayed and worn out as this reduces their effectiveness and remember electric toothbrushes are proven to be better at cleaning.

Remind yourselves and your dependents to clean every surface and not forget the hard to reach areas at the back.

Here is a handy link  with an excellent reminder of how to floss and use interdental brushes on your teeth.

Attending regular dental appointments is one of the best things you can do to help look after your teeth.

And don’t forget I am on hand to help, and will be 24 hours a day 7 days a week like I was last time if we are forced to close again (hopefully this will not happen again, but be reassured that we will provide you with the same high, caring level of service that we did during the last lockdown if it does). 

Are there any local organisations you know that might interest me?

The lockdown has impressed upon us the importance of community and caring for each other. We tried to do our very best for you and here are some local links we think might interest you.

We would recommend One Life Pilates, which is an exercise class for a range of abilities including people with health issues run by Kaye McGowan in Bollington. My wife went to a few sessions before lockdown and is impressed by the online Pilates which Kaye is offering. Kaye is a qualified and working physiotherapist too and among the classes she does are rehabilitation type ones and ones aimed at improving your balance, especially important for older people or people with medical conditions such as osteoporosis. She can help people set up their computers, laptops or phones to enable online sessions. 

Rachael Burrows of Maximum Cheer and Macclesfield Trampoline Club runs a  highly successful local trampolining and cheerleading club, our son attended her wonderful trampolining classes.

https://www.facebook.com/MaximumCheer/videos/551817908762810/?t=4

Cheshire East are coordinating efforts to help people and their Twitter feed is giving out useful information too. 

If you can’t get out wildside walks are beautiful films showing lovely walks around here eg  to White Nancy, Wincle to Gradbach and a stunning sunset  

Do you take account of patient’s views, comments, etc?

We are always keen to improve our service to you so welcome all comments and suggestions. You can talk to us or we have a suggestion box in reception. You can also message us via the website form, we will try to put as much information on here to help you as we can.

In the rare event that you wish to make a complaint, please talk to us and ask for a copy of our complaints policy (all dental practices are required to have one and should tell you of its existence); we will of course do our best to deal with any issues to your satisfaction.

When was this website last updated?

On Monday 2nd November 2020