In our practice we

• aim to provide dental care of consistently good quality for all our patients
• only provide care that meets your needs and wishes
• aim to make your treatment as comfortable and convenient as possible
• look after your general health and safety while receiving dental care
• follow current guidelines on infection control
• check for mouth cancer and tell you what we find
• take part in continuing professional education to keep our skills and knowledge up to date
• train all our staff in practice-wide systems and review training plans once a year
• welcome feedback and deal promptly with any complaints
• every member of staff is aware of the need to work under General Dental Council guidelines

In return we would like you to

• participate in your dental treatment including advice on prevention and diet
• arrive on time for your appointment and give at least 24 hours notice if possible if you need to miss an appointment. If not we may need to make a charge to private patients and we may have to review future provision of treatment for NHS patients who miss two or more appointments
• advise us of changes to contact details
• treat our staff in a courteous manner